This policy explains refunds for the Brainmaxe weekly pass. Brainmaxe is operated by Dynavor International, [Country — to be confirmed].
1. What you are buying
A weekly pass costs $0.25 (USD) and gives your account unlimited play on all Brainmaxe games for 7 days. It is a digital product, delivered instantly once PayPal confirms the payment. Nothing is shipped.
2. Cancellation
The pass is a one-time payment, not a subscription, so there is nothing to cancel. It simply ends after 7 days and is never renewed or charged again unless you choose to buy another pass.
3. Refunds
- Refund on request: you can ask for a full refund of a weekly pass within 7 days of buying it. When the refund is issued, the pass ends immediately.
- Payment problems: if you were charged twice, or paid and your pass did not activate, we will refund the extra payment or activate your pass, your choice.
4. How to request a refund
Email info.brainmaxe@gmail.com with:
- the email address you sign in with;
- your PayPal transaction ID and date of purchase.
5. Timeframe and fees
We respond to refund requests within 5 business days. Approved refunds are issued to your original payment method through PayPal, and PayPal usually shows them within a few days. We do not charge any fee for refunds.
6. Chargebacks
Please contact us before opening a PayPal dispute so we can help quickly. If a payment is reversed or charged back, the related pass time is removed and the account may be suspended while the dispute is reviewed.
7. Your legal rights
This policy does not affect any rights you have under consumer protection laws that apply to you.